Carlelo Privacy Policy

Carlelo and its affiliates, subsidiaries, & associate companies as mentioned in this Privacy Policy (hereinafter referred to individually and/or collectively as "Carlelo") are concerned about the privacy of the data and information of the users accessing, offering, selling, or purchasing products or services on any of Carlelo's websites, mobile sites, or mobile applications, accessible through various internet-enabled smart devices (individually and collectively referred to as the "Platform"), or otherwise doing business with Carlelo. This Privacy Policy applies to Carlelo, which includes all its affiliates, subsidiaries, and associate companies, and helps you understand how we collect, use, store, process, transfer, share, and otherwise deal with and protect all your information when you visit any of our Platforms and use our products and services, or even otherwise visit the Platform.

THIS PRIVACY POLICY IS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT IN TERMS OF THE INDIAN INFORMATION TECHNOLOGY ACT, 2000, AND THE RULES MADE THEREUNDER AS AMENDED FROM TIME TO TIME. IT DOES NOT REQUIRE ANY PHYSICAL SIGNATURE OR SEAL.

The terms "We" / "Us" / "Our" used in this document refer to Carlleo, and "You" / "Your" / "Yourself" refer to the user who visits, accesses, or uses (collectively, "usage") the Platform.

This Privacy Policy governs the usage of the Platform by the user and the collection, processing, use, sharing, and protection of information about or related to the user and/or your usage of the Platform. This Privacy Policy, along with our Terms of Use, is applicable to any person who purchases, intends to purchase, or inquires about any product(s) or service(s) made available by Carlleo through any of Carlelo's customer interface channels, including its website, mobile site, and mobile app.

By using or accessing the Platform or providing your information on the Platform, you agree to the collection, processing, use, and sharing of your information as described in this Privacy Policy, and agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Platform.

1. Collection of Information

When you use or access the Platform, we collect and store your personal information, including but not limited to:

Personal details such as name, age, gender, and contact information (email, phone number).
Identification documents such as PAN, Aadhaar, driving license, or passport.
Bank account details and transaction history related to purchases or bookings made on the Platform.
Information about your browsing behavior, preferences, locations, and devices used to access the Platform.

We may also collect information related to the use of third-party services or platforms (e.g., social media logins).

2. Use of Information

The information we collect may be used for the following purposes:

To provide the products and services you request.
To understand your needs and preferences, improving our products and services.
For marketing and promotional purposes, including sending promotional materials and advertisements.
For the fulfillment of legal and regulatory requirements, and for the prevention of fraud and other illegal activities.

3. Sharing of Information

We may share your information with:

Our affiliates, subsidiaries, and associate companies.
Third-party vendors, service providers, and agents to facilitate the services provided through the Platform.
Legal and regulatory authorities as required for compliance with applicable laws and regulations.

4. Security of Information

We take appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your interaction with the Platform, including your browsing behavior and preferences. You may choose to block cookies, but this may affect your ability to use certain features of the Platform.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

7. Your Rights

You have the right to access, correct, update, or request the deletion of your personal information. You may also object to the processing of your data in certain circumstances. To exercise these rights, you may contact us at the details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the revised policy on the Platform and updating the "Last updated on" date at the top of this policy.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the protection of your data, please contact us at: Email: privacy@carlelo.com Phone: +91-XXXXXXXXXX

By using the Platform, you agree to this Privacy Policy and the collection, use, and sharing of your information as described above.