Kia Cars After-Sales Service in India- A Customer-Centric Approach

Kia Motors India is the Indian subsidiary of Kia Motors Corporation, a South Korean multinational automotive manufacturer. The company was established in 2017 and started its India operations in 2019 with the launch of its first product, the Kia Seltos.

Known for its customer-centric approach, the brand has been focusing on providing a hassle-free and convenient car ownership experience. The brand has introduced several after-sales services to support its customers, including MyKia mobile app, 24x7 roadside assistance and the Kia My Convenience service initiative.

Read on to learn how these after-sales service programs help Kia car owners to maintain their vehicles effortlessly:

MyKia App

my kia app

Kia India introduced the MyKia app that allows Kia car owners to access a range of features and services related to their vehicles. The app is available for free for both Android and iOS users.

Using this app, customers can add service reminders, locate nearby dealers, get helpful tips, read Kia-related news and access the Digi Wallet. Aftersales features include a service cost calculator, booking & tracking services, service expenditure summary, service feedback, and Electronic Vehicle Health Check report. Apart from this, customers can also schedule test drives and get video consultations via the app.

Overall, this app allows Kia car owners to conveniently manage their vehicle's service requirements and access important information about their car's operation.

Kia My Convenience Service

Kia My Convenience is a service initiative by Kia Motors India that aims to provide a hassle-free and convenient car servicing experience. The program includes several features that allow customers to schedule their car service appointments at their convenience. Service choice includes a Pre-Paid Maintenance (PPM) pack and a Car Care Pack. These packages are available for both new and existing Kia car owners.

The PPM option provides Kia genuine parts, oil and labour services. This should be noted that this service is based on the years and mileage covered by the Kia car. On the other hand, the Care Pack offers services such as preventive care, hygiene care, AC care, and fresh care. These services include interior & exterior enrichment, AC disinfection, underbody treatment for rust prevention, and more.

Kia 24x7 Roadside Assistance

Kia Motors India offers 24x7 roadside assistance to its customers. The service is available to all Kia car owners across the country. It covers a range of emergency situations, including breakdowns, flat tires, battery jumpstarts, and accidents. This service can be availed of by calling the Kia customer care number.

All you have to do is to visit the Kia India website and go to the Contact Us page. You will find the Kia contact details. To make a call, you can dial the toll-free number 1800-108-5000. If you prefer to drop an email, use kiacare@kiaindia.net. For more information visit here.

To Wind Up!

Overall, Kia's after-sales service in India is customer-centric and focused on building long-term relationships with its customers. The brand has made significant investments in its after-sales service infrastructure, including a dedicated service network and trained technicians, to ensure that customers receive the best possible service experience.